Widerrufsrecht

Returns & Refund Policy

Last Updated: September 27, 2026

At euwaw.shop, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

You may request a return within 14 calendar days after your order has been physically delivered. We ship to and accept orders from countries including Austria and designated international regions. We exclusively support Cash on Delivery (COD) as our payment method, requiring no online payment at checkout; you simply inspect your items upon arrival and hand the cash directly to the courier, with package refusals or returns generating no additional hidden fees. Please contact our Customer Support team before returning any item.

To initiate a return, please email our Customer Support within 14 days of delivery at 735462682ahmed@gmail.com and include the following information:

After reviewing your request, we will provide a return authorization, designated return shipping address, and detailed return packing instructions. Please do not return products without prior approval, as unauthorized returns may not be accepted.

Returned items must meet the following requirements:

For your protection, we recommend using a shipping method with tracking. Customers are responsible for returned products until they arrive at our designated return address.

After receiving and inspecting your returned item, we will notify you of the refund decision. If approved, refunds will be processed promptly. Because all orders are fulfilled via Cash on Delivery (COD) with no online payment collected, refunds will be issued via bank transfer (IBAN/SEPA) arranged by our Customer Support team once the returned goods have been safely received and inspected. Depending on your bank or financial institution, refund processing times may vary.

If you receive an item that is damaged during shipping (with standard transit taking 7 to 15 days following our 1 to 3 day order processing period), defective or malfunctioning, incorrectly delivered, or missing accessories or parts, please contact us within 14 days after delivery and provide your Order Number, Product Name, detailed description of the issue, and clear photos or videos of the product, defects, and packaging. Once verified, we will either send a replacement at no additional cost or issue a full refund. For approved quality-related claims, we will cover the reasonable return shipping costs.

If you wish to return a product because you changed your mind, ordered the wrong item, no longer need the product, or prefer another product, you may request a return within 14 days of delivery, provided that the product has not been used, it remains in resalable condition, and original packaging and all accessories are included. In these cases, the customer is responsible for the return shipping costs unless otherwise required by applicable consumer law. Refunds will be issued after the returned item has been received and inspected.

Returns cannot be accepted if more than 14 days have passed since delivery, the product has been used, worn, washed, altered, or damaged after delivery, original packaging or accessories are missing, damage was caused by improper use or accidental damage, the returned product does not match the original order, or the product is not in resalable condition. Nothing in this policy limits your statutory consumer rights under applicable law.

We currently do not offer direct product exchanges. If you need a different size, color, or model, please submit an authorized return request for the original item (if eligible) and place a new order for your preferred item on our website.

Orders are processed within 1 to 3 days after they are placed and verified. Once an order has entered fulfillment and dispatch (with standard transit taking 7 to 15 days), it cannot be canceled or modified. If you no longer wish to keep the product after delivery, you may request a return according to this policy.

For Cash on Delivery orders, no advance online payment is required; payment is made directly in cash to the courier after inspecting your items. Please ensure that someone is available at the delivery address to receive the package and complete the payment. If the package is refused or returned, it will not generate any additional hidden fees. Repeated, unjustified package refusals may result in the restriction of future Cash on Delivery orders.

If you have any questions regarding returns, refunds, or your order, please contact us:

Our Customer Support team will respond as quickly as possible and assist you throughout the return and refund process.